Managing Conflict: Keeping Cool In Tense Situations.

Most people avoid conflict at all costs. Conflict is an uncomfortable emotion that leaves many of us questioning what we could have done differently. It’s human nature to avoid any perceived conflict in the veterinary practice. In this lecture we will look at situations of conflict that we face every day in our clinics and how we can diffuse tense situations while building feelings of trust with our clients and teams. If we shift our perspective from “winning an argument” to “having tough but necessary conversations”, we can not only improve relationships but also grow as individuals.