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Communication: Managing Difficult Conversations

30 Oct 2020
Business Theater

During the COVID-19 pandemic, widespread uncertainty and increased case volumes have caused tensions to rise. Strong communication skills allow veterinarians to build greater connection and trust, but even with the most practiced communicators, difficult conversations will arise. This lecture will include tips for navigating and diffusing challenging situations and provide a proven technique to use when service recovery is needed.

Brady Beale, Chief Medical Communications Officer/Clinical Ophthalmologist - University of Pennsylvania

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