Harnessing Happy Hormones to Connect With Difficult People
22 Jun 2021
Business & Innovation Theater
From cranky clients to team members in a bad mood, in veterinary medicine we routinely encounter difficult interpersonal situations. Pushed to our edge with the stress of our daily work it can feel near impossible to respond to these situations (and people) productively. But there’s good news! Every human being – and, by extension, every veterinary professional – has a super power that, when used, can give us (and them) the boost we need to connect and solve problems, together. In this session you’ll learn about the Brain Bank, our natural brain chemistry superpowers, and simple evidence-based tools to connect with difficult people.